Charity Outreach Officer – MADM (Kent)

Location: Maidstone, Kent

Role: Permanent, Full-time (including some weekend work when required)

Making A Difference to Maidstone (MADM) is looking for an Outreach Officer to join their team.

The Job of the Charity Outreach Officer is:

  • Provide one-to-one support to clients with compassion and a non-judgemental listening ear.
  • Providing signposting where relevant and appropriate to the client.
  • Developing a good understanding of local resources and support available to clients.
  • Engage with, and build partnerships with, agencies, charities, and organisations, advocating to ensure that clients’ needs are being met and individuals can progress.
  • Provide general office support/cover where necessary to ensure the smooth running of the operations.
  • Support the overall strategy of the Outreach Centre

Candidate requirements:

  • Passionate about helping clients experiencing food poverty or crisis.
  • Sharing the heart and vision of the charity and be sympathetic to the Christian beliefs of the organisation.
  • The ability to show empathy.
  • The ability to work with difficult situations that can sometimes be tense due to the level of crisis. 
  • Experience and knowledge of giving impartial support.
  • Problem-solving abilities and being able to think on your feet.
  • Experience of office systems, procedures, and electronic filing systems.
  • Well organised
  • Self-motivated and highly adaptable. 
  • Willingness to follow policies and procedures.
  • Experience of working with volunteers.
  • Demonstrate people management skills.
  • Ability to learn quickly.
  • Communicates with others in a clear and structured fashion (written and verbal).
  • Ability to maintain a high level of confidentiality and discretion and a good understanding of data security.
  • Computer literate with a strong working knowledge of Microsoft Office suite.
  • This will be a full-time role 9am-5.30pm requiring weekend working when required for PR purposes.

Work Attire

  • Smart casual clothing appropriate to role

Training 

  • Appropriate training as needed.
  • Willing to undergo an enhanced DBS check.

Salary

£25,000-£28,000 depending on experience

Application Instructions:

If you would like to be considered for this role, please send your CV to Rob at robf@madm.org.uk and we will send you a full job description.